SpinRise Privacy Policy

At SpinRise Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit www.spinrise.com, register an account, request a SpinRise casino login, claim a promotion or otherwise interact with our services. By using our platform, you agree to the practices described below.

Who We Are

SpinRise is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we cooperate with EGIS as an independent ADR body should any dispute arise regarding your data or account.

Information We Collect

When you create an account or use casino Spin Rise services, we may collect the following categories of information:

• Identity details you provide during spinrise casino registration, including your name, date of birth, address, phone number and e-mail address
• Payment information linked to deposits and withdrawals, including card details, e-wallet identifiers and cryptocurrency wallet addresses used through CoinsPaid
• Verification documents required for KYC, such as photo identification, proof of address and, where documents cannot be supplied in Latin or Cyrillic script, video verification footage
• Technical data such as your IP address, device type, browser version and geolocation, used to detect duplicate accounts and enforce restricted-country rules
• Gameplay data, including bets placed, games played, bonus activity, wagering progress and loyalty points earned
• Communications you send to our support team via live chat or e-mail

How We Use Your Data

We use your personal information to operate SpinRise Casino safely and efficiently. Our purposes for processing your data include the following:

• We verify your identity and age before granting a spinrise no deposit bonus or processing any withdrawal
• We use your data to manage your spin rise login, secure your account, and prevent fraud, money laundering or duplicate registrations sharing the same address, household, IP address or device
• We process transactions, calculate wagering requirements and apply bonus terms connected to any spinrise bonus code or spinrise promo code you redeem
• We monitor gameplay to enforce provider-level restrictions, such as those applied to NetEnt, Play'n GO, Pragmatic and Amatic titles in certain jurisdictions
• We communicate with you about your account, promotions, spinrise free spins offers and important changes to our terms
• We comply with our legal and regulatory obligations under the Tobique Gaming Commission framework

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and our SpinRise app to remember your preferences, keep you signed in, and analyse how our services are used. Cookies also help us tailor promotional content, including offers related to our spinrise casino bonus programme and loyalty status. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality, including access to your account or spinrise casino app download features.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational purposes:

• Payment processors and providers, including those handling Visa, Mastercard, Neteller, Skrill, Paysafe transactions processed by Tronabriz Limited, and cryptocurrency transactions via Coinbase Converter
• Game providers and studios, such as BGaming, Evolution, Pragmatic Play and other partners listed on our platform, to the extent necessary to deliver spinrise casino games and live dealer sessions
• Identity verification and anti-fraud service providers used during KYC checks
• Regulatory authorities, law enforcement or dispute resolution bodies such as EGIS, where legally required
• Professional advisors, including legal and financial consultants, where necessary to protect our legitimate interests

International Data Transfers

Because we operate SpinRise Casino from Costa Rica and serve players across multiple currencies and regions, your data may be transferred to and processed in countries outside your home jurisdiction. We take reasonable steps to ensure that any such transfer is protected by appropriate contractual and technical safeguards.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations, resolve disputes and enforce our agreements. Verification documents submitted for KYC purposes may be retained even after account closure where required by applicable regulation.

Data Security

We implement technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure or destruction. Access to sensitive data, including payment details and verification documents, is restricted to authorised personnel involved in processing your spin rise casino login, deposits, withdrawals or support requests. Despite our efforts, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring these where applicable:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain processing activities, including marketing communications about spinrise bonus offers
• You may withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before actioning your request.

Restricted Territories and Compliance

We do not knowingly collect data from, or offer real-money play to, individuals located in restricted countries listed in our Terms and Conditions. Players from Sweden and Finland may hold an account and play, but their data will not be used to administer bonuses, VIP programmes or loyalty point exchanges, as these players are excluded from such offers. We reserve the right to verify your location and restrict access where necessary, including through checks intended to prevent VPN use to bypass geographic restrictions.

Children's Privacy

Our services are intended solely for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled according to our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational factors. We encourage you to review this page periodically. Continued use of SpinRise Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need help with your account, spin rise no deposit bonus codes, or any other aspect of our services, please reach out to our support team, available 24/7 via live chat or e-mail at support@spinrise.com.