SpinRise Terms and Conditions

Welcome to SpinRise. These Terms and Conditions govern your use of www.spinrise.com and all services offered under the SpinRise brand. By completing SpinRise casino registration and using our platform, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

1. Operator Information and Licensing

SpinRise is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under E-gaming licence No. 0000064 issued by the Tobique Gaming Commission. These Terms and Conditions carry version number 1.0 and became effective on 12.06.2025, which is also the date of the last update.

English is our official language, and where translated versions of this document exist, including our German localization, the English version always prevails in the event of any discrepancy.

2. Eligibility and Account Registration

To create an account and enjoy SpinRise casino games, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. Only one account is permitted per person. We treat accounts sharing a residential address, household, IP address or device as duplicates, and any winnings associated with such accounts will be forfeited.

During SpinRise casino registration, you must provide accurate, current and complete information. We may request identity verification documents at any stage, and a verified phone number is required before we can process any withdrawal request. Where documents cannot be supplied in Latin or Cyrillic script, we may require video verification as part of our KYC procedures.

3. Restricted Territories and Prohibited Use

We do not accept real-money play from residents of a wide list of restricted countries, including but not limited to Afghanistan, Albania, Belgium, Brazil, Bulgaria, China, Croatia, Cyprus, Estonia, France, Greece, Hungary, India, Israel, the Netherlands, Poland, Romania, Russia, Singapore, Spain, Turkey, Ukraine, the United Kingdom and the United States. Players who breach this territorial policy are not entitled to any refunds or withdrawals.

Players from Sweden and Finland may access SpinRise for gameplay but are not eligible for any bonuses, promotions, VIP programmes or loyalty point exchanges. Provider-level restrictions also apply: certain NetEnt titles are unavailable in a number of markets, Play'n GO and Pragmatic Play are unavailable in Sweden, and Amatic is restricted in Australia, Austria, Estonia, Greece and the USA.

We strictly prohibit the use of VPNs or any other tool to bypass geographic restrictions. Any attempt to circumvent these rules may lead to the confiscation of winnings and permanent account closure.

4. Deposits and Withdrawals

The minimum deposit at SpinRise casino is €20 or the equivalent in your chosen currency. We support Visa, Mastercard, Apple Pay, Google Pay, SOFORT, Santander, bank transfer, Neteller, Skrill, Jeton, Neosurf, Paysafe and a range of cryptocurrencies including BTC, ETH, USDT and USDC. All deposits must originate from a payment account registered in your own name; deposits from third parties will result in confiscated winnings, with the deposit itself returned to its rightful owner.

Withdrawal minimums vary by currency, starting from €50 or the equivalent. We process all withdrawal requests within 48 hours internally, after which the transfer time depends on the payment method used, typically up to five business days. Daily, weekly and monthly withdrawal limits apply and are set out in our payment policy; higher VIP levels may be granted exceptions at our sole discretion. All progressive jackpot wins are paid in full without restriction.

Every deposit must be wagered at least three times before associated funds become withdrawable, rising to ten times for table and live games. Failure to meet this requirement may result in a processing fee on both deposits and withdrawals.

5. SpinRise Bonus Terms

We offer a staged SpinRise bonus welcome sequence, each requiring its own SpinRise bonus code and a minimum deposit of €20. Our First Deposit Bonus grants 111% up to €777 plus 111 free spins with code RISE, subject to 40x wagering. Our First Live Deposit Bonus offers 111% up to €777 with code LIVE, wagered only on bets placed in our SpinRise live casino category. Additional Second and Third Deposit Bonuses are available using codes RISE77 and RISE55 respectively.

We do not currently offer a SpinRise no deposit bonus as part of our standard welcome package; however, our Subscribe offer and periodic promotions such as Rise & Shine Monday, Wednesday Win-Up and Friday Gold Rush provide recurring SpinRise free spins and deposit-based rewards using dedicated promo codes. All bonus funds are subject to wagering requirements, maximum bet limits and maximum cashout caps as detailed on our promotions page. Only one bonus may be active at any time, and deposit bonuses cannot be combined.

We reserve the right to withhold bonus eligibility from players whose withdrawal-to-deposit ratio exceeds 70%, or who otherwise show patterns inconsistent with genuine recreational play.

6. Loyalty Program and VIP Status

We reward real-money play across our SpinRise casino games with complimentary points, earned at a rate of one point per €10 wagered on slots and one point per €100 wagered in live tables. As you progress through our 25 loyalty statuses, you unlock free spins, cashback and higher withdrawal exceptions. Our top four VIP tiers - Royal Advisor, Imperial Empress, Imperial Queen and King of Thrones - receive daily cashback ranging from 5% to 13%, calculated on net losses and credited at 09:00 UTC. Players from Sweden and Finland are excluded from our VIP programme.

7. Game Fairness and Providers

We work with over 129 licensed game studios to bring you more than 18,000 titles, including slots, SpinRise casino pokies, table games, video poker and a fully featured SpinRise live casino powered by providers such as Evolution, Ezugi and Pragmatic Play Live. Each game undergoes independent testing to ensure fair outcomes for every player.

8. Responsible Gaming

We are committed to promoting responsible gambling. We offer deposit limits, self-exclusion tools and reality checks to help you stay in control. If you feel your gambling is becoming a concern, we encourage you to contact our support team or a relevant support organization in your jurisdiction.

9. Dispute Resolution

Any dispute arising from your use of SpinRise is resolved exclusively through arbitration in Costa Rica. We cooperate with EGIS, an independent ADR body operating under Tobique Gaming Commission regulations, reachable at disputes@egis-adr.com, should you wish to escalate an unresolved complaint.

10. Accessing SpinRise

You can enjoy our platform through desktop browser, mobile browser or by downloading our installable SpinRise app directly from the website, available in both dark and light themes. For SpinRise casino login, simply enter your registered credentials on our homepage. If you experience any issue accessing your account, our support team is available 24/7 via live chat or by emailing support@spinrise.com.

11. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of SpinRise after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

12. Contact Us

If you have questions about these terms, our bonuses, or your account, our team is here to help. Reach us anytime through live chat or at support@spinrise.com.