Our SpinRise Responsible Gaming Promise

Who Can Play With Us

We at SpinRise only accept players who are of legal gambling age in their jurisdiction, which is a minimum of 18 years old. Age and identity verification are mandatory parts of our KYC process, and we may request documents at any stage of your account's lifetime - even if you've provided similar paperwork before. If you deposit using Bitcoin, we require valid photo identification before your first bet is unlocked, and a verified phone number is needed before any withdrawal request can be created. These checks exist to protect both you and the integrity of our platform.

Our Spin Rise team also restricts access from a long list of jurisdictions where online gambling is not permitted or not supported by our licence. Players from Sweden and Finland may open accounts and play, but they are not eligible for bonuses, promotions, VIP status or loyalty point exchanges. We ask every player to respect these rules, and using a VPN to bypass geographic restrictions is strictly prohibited - doing so can lead to confiscation of winnings.

Tools to Help You Stay in Control

At SpinRise Casino, we provide several account-level tools that let you shape your own gaming experience. You're always welcome to reach out to our support team to activate any of the following:

• Deposit limits - set daily, weekly or monthly caps on how much you add to your account
• Loss limits - restrict the amount you're willing to lose over a chosen period
• Session time reminders - get notified when it's time to take a break
• Temporary account suspension - pause your account for a cooling-off period
• Self-exclusion - close your account for an extended period or permanently

Choose Spin Rise, and you're choosing a platform where these settings are never hidden behind confusing menus. We at SpinRise believe that giving you clear, simple access to these controls is part of running an honest, player-first casino.

How to Set a Limit or Self-Exclude

1. Log in to your Spin Rise account
2. Go to your account settings or contact our live chat team
3. Choose the type of limit or exclusion you'd like to apply
4. Confirm the duration or amount
5. Receive confirmation from our support team once it's active

Once a limit is set, our SpinRise systems apply it immediately, and any request to increase a limit is only processed after a cooling-off period, giving you time to reconsider. Self-exclusion requests, on the other hand, take effect right away and cannot be reversed early - this is intentional, and it protects you from impulsive decisions.

Recognising the Signs of Problem Gambling

We at Spin Rise encourage every player to check in with themselves regularly. Gambling can become a problem gradually, and it's not always easy to notice from the inside. Some signs worth paying attention to include:

• Spending more time or money than you originally planned
• Chasing losses by depositing again to "win it back"
• Borrowing money or using funds meant for bills to play
• Feeling anxious, irritable or guilty about your gaming activity
• Neglecting work, relationships or hobbies because of gambling
• Lying to friends or family about how much you play or spend

If any of this sounds familiar, we'd genuinely encourage you to use one of our limit tools right away, or to reach out to our support team confidentially. Our Spin Rise staff are trained to handle these conversations with care and without judgement.

Wagering Awareness

Part of playing responsibly is understanding how our bonus system works. Every deposit bonus at SpinRise carries a wagering requirement, generally starting at 3x for most slot games and rising to 10x for table and live games, and these requirements must be met within the stated timeframe - typically 5 days. We always display the terms of each offer clearly before you opt in, and our minimum deposit of €20 keeps the entry point accessible so you never feel pressured to stake more than you intend. For a full breakdown of current offers and their terms, take a look at our SpinRise bonus page. We'd rather you play a smaller amount for longer than chase a bonus beyond your comfort zone.

External Support Organisations

Beyond what we offer directly, we always recommend connecting with independent, professional organisations that specialise in gambling support. These services are free, confidential and available regardless of where you play:

• GamCare - confidential advice and support for anyone affected by gambling
• Gamblers Anonymous - peer support meetings for people looking to stop gambling
• BeGambleAware - information, tools and self-assessment tests
• Gambling Therapy - free online support available in multiple languages

Our Spin Rise team doesn't see these organisations as competitors - we see them as partners in the same goal: making sure gambling stays safe, controlled and enjoyable for everyone who plays with us.

How We Monitor Play

At Spin Rise, we monitor account activity for patterns that may indicate a player is at risk, including unusually frequent deposits, rapid loss chasing or a sharp change in typical behaviour. When our systems or our team flag a concern, we may reach out directly to check in, offer a limit, or in serious cases, apply a temporary suspension while we review the account together with the player. This isn't about restricting your fun - it's about making sure that fun stays sustainable.

We at SpinRise also apply strict rules around account sharing and duplicate accounts, since one account per person helps us track play accurately and apply protective measures where they're genuinely needed.

Getting in Touch

If you'd like to set a limit, ask a question about responsible gaming, or simply talk to someone about your play, our team is available around the clock. New players can also complete a quick SpinRise login to access their account settings and manage these tools directly.

• Live Chat: available 24/7 directly on the Spin Rise website
• Email: support@spinrise.com
• Account Settings: manage limits and exclusions directly from your dashboard